FAQ
DO YOU POST OUTSIDE THE UK?
If you are not located in the UK please email us via the contact us page for P&P costs before purchasing. We would like to make sure this is cost effective for you.
CUSTOMS & IMPORT TAXES.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
HOW DO I PLACE A CUSTOM ORDER?
Please email with your colour choice, silhouette style & extra details before purchasing. I will confirm custom order processing and delivery time for you.
Once details of your custom order has been confirmed. Please select custom order product you would like to purchase and check out. Once payment has been processed I will keep you updated through the custom order process via email.
You will also receive photos of your order via email during the whole process. Also once your order has been dispatched you will receive a photo of your postage receipt so you can track.
HOW DO I COMBINE POSTAGE?
When you checkout shipping will calculate postage per item. Please message the page so I can complete a discount code for you for combined postage. Alternatively you can message myself via my Facebook page and place an order via PayPal invoice.
WHAT ARE YOUR DELIVERY TIMES?
Shipping for ready made items will normally be within 7 working days from clearance of payment.
Custom order shipping will normally be within 14 working days from clearance of payment. Please be aware some items may take longer due to craft process.
However delivery times will be confirmed by email before transaction is completed. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control.
If we or our suppliers are temporarily out of stock, we will notify you of this position and we would ask you to allow up to 22 days for dispatch of the goods. Although we hope you will not feel it necessary, you always have the right to cancel if you cannot wait for delivery. Please email so we can action your cancellation if required.
Please be aware with national postage delays or virus pandemic's their maybe restrictions of deliveries. If you have any concerns regarding this please go to the contact us page and fill in the form. Please be aware this is maybe out of my control but I will try every effort to try to support as best as I can.
Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
All products are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them.
HOW DO ADD A DISCOUNT CODE?
You can add a discount code at checkout on the right hand sign of your screen. Discount codes will be announced on Facebook. If you need any support with this please message my Facebook page I’ll be happy to help.
WHAT ARE YOUR OPEN TIMES?
We will be open the following times:
Monday - Closed
Tuesday - 10am till 3pm
Wednesday -Closed
Thursday - Closed
Friday - 7pm till 10pm
Saturday - 7pm till 10pm
Sunday - Closed
WHAT ARE YOUR P&P COSTS?
All prices on our Sumup website are exclusive of postage and packaging charges which will be added to the price of the products when added to the shopping cart.
Deliveries in the UK will be charged at the current Royal Mail Rates and packaging. Please visit there website for more information:
https://www.royalmail.com/price-finder
Please be aware items all items will be sent with Signed For tracking as standard. This will provide you with confirmation of delivery.
If you would like a delivery outside the UK please message my Facebook page to go through this order process.
Please note: We reserve the right to amend shipping costs to the rest of the World if your order includes heavy or large items. In such cases, we will contact you, in order to discuss shipping options.
Please be aware during festive seasons for example Halloween this is my busiest time of year. If there are delays with your order you will be advised in advance.
WHAT IS YOUR REFUND AND RETURN POLICY?
On some items I do not except returns due to hygiene reasons. All returns must be posted back to us within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item please contact us at via the contact us page for return instructions. Once confirmed please place the item securely in its original packaging.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return.
REFUNDS.
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 14 days from the receipt of your item to process your return and refund. Refunds may take up to 7 working days to appear on your bank statement/ paypal account. Please be aware this can take longer and will depend on your bank or paypal processing times. We will notify you by email when your return has been processed.
DAMAGED & DEFECTIVE PRODUCTS.
For defective or damaged products, please contact us at to arrange a refund or exchange. If you have any questions concerning our return policy, please contact us via the contact us page.
DO YOU SELL GIFT CARDS?
I am now trialing E-vouchers through Sumup. Keep an eye out for updates on my Facebook page for other styles of vouchers and more.
To use your E-Voucher please message my Facebook page to go through this process.